Refund policy

DIGITAL PRODUCTS RETURN AND REFUND POLICY

If you have any questions about one of our digital products or need further clarification, please feel free to email us at hotoildesigns@gmail.com before making your purchase.

The digital products we offer are non-tangible, irrevocable goods and as such we DO NOT issue refunds once the order is confirmed and the product is sent or the product link is sent. As a customer, you are responsible for understanding this upon purchasing any item from our site.

UNFORTUNATELY, DUE TO THE IMMEDIATE ACCESS TO DIGITAL PRODUCTS, ALL SALES ARE FINAL AND NONREFUNDABLE.

However, we realize that exceptional circumstance can take place, therefore, we DO honor requests for a refund for the following reasons:

Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded;

Download, template and unzipping issues: it may happen that you are having problems while downloading the product, using our template site or unzipping files. Claims regarding such issues must be submitted within 7 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason.

Orders fulfilled by Amazon KDP are final sale unless the item is defective or damaged in which case please contact Amazon for replacement.

Orders fulfilled by Printify are unique and produced only once ordered which means that returns and exchanges are not supported. For example, wrong size, colour or simply a change of mind WILL NOT be accepted for a reason for a return. However, in the case of a damaged product or a manufacturing error, Printify offers a free reprint or refund if you contact them within 30 days of product delivery.  Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note, for DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

We want to help with any issue you may encounter or any questions you may have, so please send us an email at hotoildesigns@gmail.com for assistance.