Rental Policy

Delivery & Setup

Delivery and setup are included for locations within 20km of our base (Peel & Halton area).
For locations beyond 20km, a delivery fee applies ($1.50 per additional km, round trip).
Setup is done on the day of the event, unless otherwise arranged.
Please ensure there is ample, level space available for the setup. If the display will be outdoors, the area must be dry, clean, and clear of obstructions (trees, slopes, animal waste, etc.).
It is the client’s responsibility to measure and confirm that the setup area can accommodate the rental display. Specific dimensions will be provided during the booking process.
If the event is outdoors, please have a backup indoor option in case of poor weather. We reserve the right to cancel or alter the setup plan in the event of unsafe weather conditions (high winds, heavy rain, etc.).
Once setup is complete, displays must not be moved, altered, or exposed to damaging conditions (e.g., sprinklers, pets, rough play). The client will be held responsible for any weather-related or accidental damage due to improper protection after setup.

Rentals are for a 24-hour period unless otherwise arranged.
Pickup typically occurs same-day (evening) or next-day, depending on your event and location.
If extended rental time is needed, please let us know during booking — additional charges may apply.
All items must remain in their original setup position. Please do not move, dismantle, or repack the display unless specifically instructed by us.
In the event of unexpected bad weather, please contact us immediately for guidance. Early pickup may be arranged if needed.
Displays should be placed in a safe, sheltered location when possible and should not be left exposed to extreme weather overnight (e.g., heavy rain, high winds, snow).
If conditions change and protection is not possible, call us for instructions — do not attempt to disassemble on your own.
If the display is not accessible at the agreed-upon pickup time, a $50 rescheduling fee may apply.
Clients are responsible for ensuring all items are cared for and protected throughout the rental period.

Cancellations made 14+ days prior to the event will receive a full refund minus a $50 admin fee.
Cancellations made 7–13 days prior are eligible for a 50% refund.
Cancellations made less than 7 days prior are non-refundable.
Rescheduling is allowed once, free of charge, with 7+ days notice, subject to availability.
No-shows or last-minute changes (less than 48 hours) are not eligible for refund or reschedule.

We do not offer refunds for weather-related cancellations.
It is the client’s responsibility to have an indoor backup location if bad weather is expected.
We reserve the right to refuse outdoor setup in unsafe conditions (e.g., high winds, heavy rain) and will attempt to work with you on an indoor alternative.

The client is responsible for any lost, stolen, or damaged items during the rental period.
Please keep children, pets, and guests from climbing or pulling on props, arches, or balloon decor.
A damage fee may be charged if items are returned in poor condition.
Clients will be billed for any lost, stolen, or damaged items.
Repair fees typically range from $25–$150 per item, depending on the type and extent of the damage. For items that are beyond repair or missing, the full replacement cost (up to $300 per item) will be charged.

A non-refundable booking deposit of $200 may be required, depending on your package, to reserve your rental date. This deposit will be applied toward your total rental cost and must be paid at the time of booking to confirm your reservation. (We will inform you at booking if this applies to you).
The remaining balance is due at least 5 days prior to your event date. If payment is not received by this time, your booking may be subject to cancellation.
A refundable security deposit (ranging from $100–$250, depending on the display) may be required for certain setups. This amount will be invoiced along with your balance and returned within 3–5 business days after the event, provided all items are returned in good condition. (We will inform you at booking if this applies to you).